Thanks Vtiger CRM a company can also improve its management of internal or external requests of assistance, operators can create and update tickets for reporting problems on products or trace interventions and support activities.
Using the workflows module, it is also possible to automate simple ticket escalation rules and the management of assistance processes at multiple Help Desk levels. With reporting functions, other data analysis tools and dashboards, you can create service level control systems (SLA).
To insert a ticket click on the top right ("aggiungi ticket") and then "supporto" > "ticket".
FAQ inside "support" is useful to replay immediately to customer questions; moreover it can be used a module (Customer Portal) wherewith the customer can manage and monitor the requests of assistance.
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